FAQ
Frequently Asked Questions about the Service
WiFi
You can pick it up the next day at the counter listed below if you make a reservation by 16:00 JST the day before.
- Narita International Airport Terminal 1
- Narita International Airport Terminal 2
- Haneda Airport Terminal 2
- Haneda Airport Terminal 3
- Kansai International Airport Terminal 1
- Kansai International Airport Terminal 2
- Naha Airport
- Fukuoka International Airport
- Kagoshima Airport Domestic Terminal
*For returns from overseas
Please fill it out as follows:
Return
| Receiver | Vision inc |
|---|---|
| Company | Vision inc |
| Address | C・D area 1027-7 WASHINOYA, NO 2 Kashiwa Distribution Center, Kashiwa-city, Chiba, JAPAN |
| ZipCode | 270-1443 |
| Phone | 81-50-5893-8021 |
| ITEM | Value |
|---|---|
| Pocket Wifi Router_used | USD $5 |
| USBCharger | USD $1 |
| plug | USD $1 |
Note: Please add the "No Commercial Value" item in the remarks section.
*For returns within Japan
- It is recommended to use the Yamato Transport shipping label included in the rental kit.
- You will need to fill out a special airport courier shipping at the Yamato Transport counter in the airport.
Airport Delivery - You can also send them with courier services that provide a tracking system, such as Sagawa Express or Yu-Pack.
Return Shipping Address
＜Hamakyorex Co., Ltd. NINJA WiFi Return Center＞
Zip code: 270-1443
1027-7 Washinoya, Kashiwa City, Chiba Prefecture
[C/D Section] Tokyo Seino Transportation Co., Ltd.
No. 2 Kashiwa Distribution Center 1F
To: NINJA WiFi Return Section
TEL: 0120-474-235
Note: The phone number is for courier use only. Phone inquiries are not accepted.
No problem. You can return it to a different counter.
Please access My Page to modify the return location.
Cancellations and refunds are possible up to 4 days before the pickup date.
You will be charged 100% of the rental fee from 3 days before the pickup date.
Refunds are processed through your credit card company, and it may take until the next month or the month after.
For specific details, please contact your credit card company.
Please note that if you extend without contacting us, an additional fee of 1,617 yen per day will apply for each extra day.
*If the daily rate exceeds 1,617 yen, (such as Infinite Unlimited Plan) we will charge your contracted charges and optional fees (such as the option pack) for the excess days, regardless of whether you notify us of the extension.
SIM
Please detach the appropriate size for your smartphone from the perforated edges on the card.
Please check in advance.
