In the event that a device is defective, or becomes dirty or damaged in transit, we will replace it with a new one. For a replacement, please call your nearest NINJA WiFi Customer Center.

We will accept the return of any unopened device within 9 days after its original shipping date. Please call the NINJA WiFi Customer Center.
Return shipping costs are the responsibility of the customer.

Please note that we will not accept any returned device if it falls under either of the following:

*Any device that has been dirtied or damaged for reasons not attributable to our company.
*Any device that is 10 days past the original shipping date.
*If you find any faults in an opened device, please contact us about a replacement.

We will bear the return shipping costs for any device(s) provided the return is for reasons attributable to our company, such as becoming dirty or damaged due to an accident during transit.

If you use such a device for any communication before returning it, we will charge a prorated basic fee as well as any applicable transmission fees.
The returned device(s) is to be the exact one received through our sign-up. When calling the NINJA WiFi Customer Center, please refer to the reservation number contained in your confirmation email.

Additionally, if you signed up for two or more devices and wish to return any number of them, we ask that you return all devices included in the same reservation number, and then you may sign up for each of the necessary devices again.