You are free to choose whichever method suits you best.
You can also mix and match.
Airport Counters
Pick-Up
Free
You can access the internet as soon as you arrive if you pick up your WiFi device at a counter in one of Japan’s major international airports.
Return
Free
If you return your WiFi device to our counter in one of Japan’s major international airports, you can use the internet until the last minute.
More Details
Smart Pickup
Pick-Up
Free
Pickup-Only Locker
You can pick up your items at Haneda, Narita, Kansai, and other airports without waiting in line at the counter!
Even during busy times at the counter, you can receive your items in as little as 10 seconds.
Delivery Services
Pick-Up
550 yen (tax included)
Whether a hotel or office, your home or a friend’s home, your Wifi device will be delivered to your designated location in Japan on your designated date and time.
*For 5 to 10 devices, the fee is 1,100 yen (tax included) each way.
Return
550 yen (tax included)
You can mail your device from most convenience stores, Yamato Transport service counters, and hotels.
*A slip with COD (Cash on Delivery) for Yamato Transport will be inside your pouch if you request to return via delivery. If you would prefer a different transportation company, please talk to them directly. Also contact NINJA WiFi before sending COD via different company.
*For 5 to 10 devices, the fee is 1,100 yen (tax included) each way.
Shinjuku Counter
Pick-Up
Free
You may directly pick up your WiFi device at our counter in Shinjuku.
Return
Free
You can return your device directly at at our counter in Shinjuku.
*Available only to renters who picked-up their WiFi router within Japan.
MATCHA Counter (Asakusabashi)
Pick-Up
Free
You can pick up your order directly at the MATCHA counter in Asakusabashi.
Return
Counter for pickup only.
No returns will be accepted.
