|Head of Operations
|8F SHINJUKU EASTSIDE SQUARE, 6-27-30 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
|Contact: NINJA WiFi Customer Center
|Depending on the rental device, selected options, and other factors, extension fees may be charged.
|Minimum of 1 device
|As early as 2 days after signing up
In the event that a device is defective, or becomes dirty or damaged in transit, we will replace it with a new one. For a replacement, please call your nearest NINJA WiFi Customer Center.
We will accept the return of any unopened device within 9 days after its original shipping date. Please call the NINJA WiFi Customer Center.
Please note that we will not accept any returned device if it falls under either of the following:
*Any device that has been dirtied or damaged for reasons not attributable to our company.
We will bear the return shipping costs for any device(s) provided the return is for reasons attributable to our company, such as becoming dirty or damaged due to an accident during transit.
If you use such a device for any communication before returning it, we will charge a prorated basic fee as well as any applicable transmission fees.
Additionally, if you signed up for two or more devices and wish to return any number of them, we ask that you return all devices included in the same reservation number, and then you may sign up for each of the necessary devices again.